Suite 1, level 4/55 Victoria Parade, Fitzroy VIC 3065, Australia info@ausichoice.com

Help & Support Center

Welcome to AusiChoice Help Center. Find answers to common questions and get the support you need.

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Speak with our support team

+61 1800 841 718
+1 888 444 7870

Mon-Fri: 9:00 AM - 6:00 PM AEST

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info@ausichoice.com

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Our office location

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Suite 1, level 4/55 Victoria Parade, Fitzroy VIC 3065

Frequently Asked Questions (FAQs)

AusiChoice provides comprehensive IT solutions including software development, cloud services, IT consulting, cybersecurity, network infrastructure, and digital transformation services. We help businesses leverage technology to achieve their goals and stay competitive in the digital age.

You can request a quote by contacting us through our contact page, calling us at +61 1800 841 718 or +1 888 444 7870, or emailing info@ausichoice.com. Our team will discuss your requirements and provide a customized quote based on your needs.

Our office hours are Monday to Friday, 9:00 AM to 6:00 PM AEST. However, we offer 24/7 emergency support for critical issues to our contracted clients. For urgent matters outside business hours, please call our main number and follow the prompts for emergency support.

Yes, we offer comprehensive support and maintenance packages tailored to your needs. Our packages include regular system monitoring, updates, security patches, performance optimization, and technical support. Contact us to learn more about our support options.

We serve a wide range of industries including healthcare, finance, retail, manufacturing, education, government, and professional services. Our team has experience working with businesses of all sizes, from startups to large enterprises, across various sectors.

Project timelines vary depending on scope and complexity. Small projects may take 2-4 weeks, while larger implementations can take several months. During our initial consultation, we'll provide a detailed project timeline based on your specific requirements and objectives.

Yes, we provide comprehensive training as part of our service delivery. This includes hands-on training sessions, documentation, video tutorials, and ongoing support to ensure your team can effectively use and maintain the solutions we implement.

Security and privacy are our top priorities. We follow industry best practices and comply with relevant regulations including Australian Privacy Principles. All our solutions include robust security measures such as encryption, access controls, regular security audits, and compliance monitoring. Read our Privacy Policy for more details.

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